Shipping Policy

At Fibax Pharma, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver products purchased through our website.

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1. Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.
• You will receive an order confirmation via email or SMS once your order is placed.

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2. Shipping Coverage

• We currently ship orders across India.
• Delivery timelines may vary depending on your location and courier service availability.

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3. Estimated Delivery Time

• Metro Cities: 3–5 business days
• Non-Metro / Rural Areas: 5–7 business days

Please note that delivery timelines are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or regional restrictions.

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4. Shipping Charges

• Shipping charges, if applicable, are calculated at checkout and displayed before payment.
• Any promotional free-shipping offers will be clearly mentioned on the website.

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5. Order Tracking

• Once your order is shipped, you will receive tracking details via email or SMS.
• You can use the provided tracking number to check the status of your shipment.

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6. Delayed or Undelivered Orders

• While we strive to ensure timely delivery, delays may occasionally occur due to courier or logistical issues.
• Fibax Pharma is not responsible for delays caused by external factors beyond our control.
• In case of significant delays, you may contact our support team for assistance.

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7. Damaged or Incorrect Products

• If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
• Provide order details along with clear photos of the package and product.
• We will review the issue and assist as per our Refund & Returns Policy.

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8. Address Accuracy

• Customers are responsible for providing complete and accurate shipping information.
• Fibax Pharma will not be liable for delivery issues caused by incorrect or incomplete addresses.

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6. Contact Us

For any shipping-related queries, please contact:

Fibax Pharma – Customer Support
📧 Email: fibaxpharma@gmail.com
📱 Phone: +91-9056344458
🕒 Working Hours: Monday – Saturday, 11:00 AM – 6:00 PM